diff --git a/app/models/better_video.rb b/app/models/better_video.rb
index 4ec9fb0..0be040f 100644
--- a/app/models/better_video.rb
+++ b/app/models/better_video.rb
@@ -22,7 +22,8 @@ class BetterVideo
       resp[:success] = true
       resp[:message] = "Successfully submitted to BetterVideo, Please wait."
     else
-      resp[:message] = "Error Code #{resp["errorcode"]}: #{resp["errormessage"]}"
+      resp['errormessage'].sub!("VPA", "Customer Service Rep") # fix for Customer Service Reps being called VPA in BV
+      resp[:message] = "Error Code #{resp["errorcode"]}: #{resp['errormessage']}"
       if resp["errorcode"].to_i == 1
         resp[:message] += "Please Contact Dev"
       end